Refund and Return Policy
At Tamil Trade Center, we aim to provide high-quality parcel services to our customers. If you are not fully satisfied with our service, we are here to assist you. Please review our Refund and Return Policy below for more information.
- Refunds for Parcel Services Refunds for parcel services may be considered under the following conditions:
- Incorrect Charges: If you were charged an incorrect amount due to an error on our part, we will refund the difference.
- Non-Delivery: If your parcel has not been delivered within the specified time frame due to a fault on our side (excluding delays caused by factors beyond our control, such as weather, customs, or other external factors), we will issue a refund for the service fee.
- Service Failures: If we fail to provide the service you paid for (e.g., failure to pick up the parcel), you may be entitled to a full or partial refund.
Refund requests must be submitted within 14 days from the original transaction date.
- Refund Process To request a refund, please contact our customer service team at admin@tamiltradecenter.com or call +44 7352 105636. You will be required to provide the following information:
- Proof of payment
- Parcel reference number
- Reason for the refund request
Once we receive your request, we will process it within 7 business days and notify you of the decision.
- Non-Refundable Situations The following situations are not eligible for refunds:
- Delayed Deliveries: We are not liable for delays caused by factors outside our control, including, but not limited to, weather conditions, customs clearance, or other unforeseen events.
- Incorrect Information Provided by the Customer: If the parcel is delayed, returned, or lost due to incorrect or incomplete information provided by you, we cannot issue a refund.
- Prohibited Items: We do not provide refunds for parcels containing prohibited or illegal items. If customs or local authorities confiscate the parcel, we are not liable for any losses or damages.
- Refunds on Additional Services: If you requested optional services (e.g., expedited delivery, insurance, or special handling) and the service was provided as requested, no refund will be issued.
- Returns of Parcels Once a parcel has been delivered, it is considered final, and we do not accept returns of goods. However, in the case of damaged goods or incorrect deliveries, the following process applies:
- Damaged Goods: If your parcel arrives damaged, please report the issue within 7 days of receiving the delivery. We will review the situation and may offer compensation based on the nature of the damage.
- Incorrect Deliveries: If the parcel is delivered to the wrong address or contains the wrong items, you must notify us within 7 days. We will work with you to resolve the issue, including arranging for the return of the incorrect item or resending the correct parcel.
- Refunds to Original Payment Method All refunds will be processed to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
- Contact Information If you have any questions or need assistance with a refund or return request, please contact us:
- Email: admin@tamiltradecenter.com
- Phone: +44 7352 105636
- Head Office: Office 11805, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom